Privacy Policy for solexiraio

We at solexiraio care about your privacy and are committed to protecting your personal information. This privacy policy explains what data we collect, how we use it, and your rights under Australian law.

Information We Collect About You

We collect different types of information to provide and improve our services while ensuring your privacy.

• Personal identification details, such as your name, email address, and contact information submitted through our website forms.
• Technical data including your IP address, browser type, device details, and browsing activity collected automatically when you visit our site.
• Information from cookies and similar tracking technologies to enhance browsing experience and analyse usage trends.
• Communications data when you contact us directly, such as queries or feedback you provide regarding our services.

How We Use Your Information

Your information is used only as necessary to deliver and improve our services, and to protect your data rights.

• To respond to your enquiries and provide support tailored to your needs.
• To operate, maintain, and improve our website and its features for a better user experience.
• To analyse and report on website usage, helping us better understand user interests and optimise our content.
• To comply with legal obligations, resolve disputes, and enforce our agreements and rights.

Legal Basis for Data Processing

We handle your data in accordance with the Australian Privacy Principles and applicable local laws.

Processing is based on your consent, our legitimate interests in delivering digital services, and where required, our legal obligations.

Sharing Your Information

We do not sell your personal information to third parties and only share information when necessary.

• Data may be shared with trusted service providers who assist us with operations, provided they comply with strict confidentiality standards.
• Information may be disclosed to comply with legal requirements or protect rights, property, and safety of solexiraio and users.
• We may share non-identifiable, aggregated data for analytic or reporting purposes without revealing individual identities.

Data Security

We use reasonable technical and organisational safeguards to protect your personal information from unauthorised access, misuse, or disclosure. While we strive to keep your data secure, no method can be completely foolproof, so we encourage you to contact us if you have any concerns about your privacy.

Your Rights

You have rights concerning your data and can exercise them at any time as outlined below.

• The right to access information we hold about you and request corrections if needed.
• The right to request deletion of your personal information, subject to legal or regulatory requirements.
• The right to withdraw consent for data processing where consent is the legal basis.
• The right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) about our data practices.

Cookies and Tracking

We use cookies for website functionality, analytics, and improving your experience. Read more in our cookie policy for details.

Cookie Policy Cookie Policy

Contact Us

If you have questions or concerns about our privacy practices, you are welcome to reach out for support or clarifications.

Changes to This Privacy Policy

We may update our privacy policy to reflect changes in practices or regulations. Updates will be posted on this page and the date revised.